Privacy Policy

I. Introduction

Welcome to Neat Freak. This Privacy Policy explains how Neat Freak by Jordan Barnes ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application (the "Service"). Your trust is our top priority, and we are committed to protecting your privacy.

II. Information We Collect

To provide you with our cleaning services, we collect information that is essential for scheduling, payment, and communication.

• Personal Information: When you book a service, we collect your name, email address, phone number, and the address where the service will be performed.
• Booking Details: We collect information about the services you request, including the type of cleaning, date, time, and any specific instructions you provide.
• Payment Information: All payments are processed securely through our third-party payment processor (e.g., Stripe, Braintree) and the Apple App Store. We do not store your full credit card information on our servers.
• Communications: We may store a record of any communications you have with our support team.

III. How We Use Your Information

We use the information we collect for several purposes:

• To Provide and Manage Services: To schedule your cleaning, assign a cleaner, and ensure the service is completed to your satisfaction.
• To Process Payments: To securely process payments for the services you book.
• To Communicate With You: To send booking confirmations, reminders, and updates about your service. We may also send promotional offers if you opt-in.
• To Improve Our Service: We may use anonymous and aggregated data to analyze service trends and improve the app's functionality.

IV. Data Sharing

We only share your information in the following limited circumstances:

• With Service Providers (Cleaners): We share necessary information (like your first name, address, and cleaning instructions) with the assigned cleaner so they can perform the service.
• With Third-Party Partners: We share information with trusted partners who help us operate our business, such as payment processors and cloud hosting providers, under strict confidentiality agreements.
• We will never sell your personal information to third-party marketers.

V. Your Rights and Choices

You have the right to access, correct, or request the deletion of your personal information. You can manage your account information directly within the app or by contacting us.